FAQ’S

What are the hours of operation?

Box office opens at 6:45pm ….doors open at 7:00pm each night

How long is the wait in line?
In general, we try to keep the wait time to less than 30 minutes. However, on the last 2 weekends in October and on Halloween the lines could be a little longer. Buy your tickets online to avoid the box office line.

How long does it take to go through the haunted house?
That depends on many factors. First you must buy your tickets, and then wait to enter the haunts. Once you enter, you go through at your own pace so the length of the experience varies from group to group. The main haunt, 4D Underworld, is the longest. To walk through both haunts might take an hour, plus time in lines. The lines get longer the closer it gets to Halloween. You may encounter wandering creatures the moment you leave your car, so be on your guard!

If I buy a ticket before closing, will I be able to see all haunts?

We keep the haunted houses running until the last patron has exited. We’ll stop selling tickets, but the shows will keep running.

What are the prices for the different haunted houses?
You can experience all the attractions for $19.99
Or get a FRIGHTPASS for $29.99

Does 4D FEAR FACTORY offer group rates?

Yes, but group ticket sales must be arranged in advance.
Pricing for Groups is as follows:

  • 50 or more people receive $7 off ticket price
Group ticket sales must be arranged in advance. Tickets must be purchased in one transaction and then distributed to the group. To arrange for group tickets, send email to sales@gyrohaunts.com . Include your name, contact information, date of visit, and size of group. We will then contact you to make arrangements.

Does 4D Fear Factory accept credit cards?

Yes, our box office and gift shop accept Visa, MasterCard, Discover and American Express

Can I buy tickets in advance?
You may purchase tickets online through our website www.gyrohaunts.com


I just bought my ticket online…do I still have to wait in line when I get to the Haunted House?
You are able to skip the often lengthy box office line, but you will have to go to Will Call to get your online voucher scanned and redeemed for tickets (a fast easy process). Once you have your tickets, you queue for the attractions.
 
Is there a way to avoid waiting in line?

For $29.99 per person you will receive a FRIGHTPASS valid for both haunted houses to move you through the lines quicker.


What is a FRIGHTPASS and how do I get one?

FRIGHTPASS give you rapid access to both haunted houses
on peak nights of operation!

Purchase
your FRIGHTPASS and then when you arrive at 4D FEAR FACTORY go straight to the Will Call box (avoiding the ticket line) to get your tickets.

Are the monsters allowed to touch you?
The actors in 4D FEAR FACTORY will not touch you. However, they do get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.


Are there any age restrictions?

4D FEAR FACTORY is recommended for adults and teens, but younger kids may come if parents choose to bring them. Carrying babies though is NOT recommended. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue


Is 4D FEAR FACTORY wheelchair accessible?
Yes, but in the some dark areas, staff assistance will make navigation easier.

Is there a lot of smoke in the haunted house?

We do use fog machines at 4D FEAR FACTORY. Should you find the smoke too intense there are emergency exits throughout the attraction .

Are there strobe lights?
Yes, we do use strobe lights occasionally.


Can I go in if I'm pregnant?

4D FEAR FACTORY Haunted House is not recommended for visitors who are pregnant, have heart conditions or are in general poor health.


Is it a ride?
Visitors walk through all the attractions at 4D FEAR FACTORY.


Can my friends and I wear our Halloween costumes when we come to 4D FEAR FACTORY?
No. For safety reasons, we are sorry to say, patrons are not permitted to wear costumes.

Are your attractions open if it rains?

Yes! Our haunted houses are inside. The area for the box office line and lines to enter the haunts are outside, but on rainy nights we use tents in those areas.


Once we've used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit.

Do you have hotels in your area?

There are several hotels nearby. Most exits along I-680 have hotels, including Extended Stay America, which is 3.3 miles from 4D FEAR FACTORY.

Do your attractions have security?
Yes. 4D FEAR FACTORY  has a security team. We seldom, if ever, have a problem that actually requires security but we have it just in case. We also have an EMT on staff each night.

Can we be thrown out of the park for any reason?
Yes. We do not allow pushing, vulgar behavior, weapons of any kind, etc. We have a list of rules just like anyone else that must be adhered to for your own safety.
Violation of these rules will usually bring a warning and then being asked to leave without a refund.

Can we be injured at your park?

We've never had any serious injuries at any of our attractions in 20 years of operation. Running is the main cause of minor injuries. Make sure to follow the rules and DON'T run and you should be fine!


Do you serve alcoholic beverages?
YES, we will be selling beer and wine


Is smoking allowed?
Smoking is allowed only in the designated areas. Smoking is NOT allowed indoors, or in the haunts.

Can we take flash photos of your haunted houses?
NO!!! Photography of any sort is not allowed in the haunts. Haunted houses are dark and peoples eyes (especially the actors) adjust to the low light. When you flash your camera you're not only ruining other customers' experience but you're hurting the actors' eyes. Also, the fog used inside the attractions ruins flash photography.
The monsters working outside will quite often pose for pictures.

What can't we bring with us inside your haunted houses?
No pets! No weapons! No outside alcoholic beverages! No cameras!  No laser pointers or flashlights! No food or beverages!

Do you sell beverages and souvenirs at your attractions?

Yes. We sell bottles of water and cans of soda. Our gift shop sells souvenir t-shirts, coffee mugs, vampire fangs & other fun things...

Are the attractions the same this year?
The themes of our attractions change dramatically each year.
Expect new effects, sets, and scares!


Can we win free tickets?
Occasionally, radio stations or sponsors may have free ticket giveaways.

I want to do a story on the attractions; how do I?
For media inquiries: media@gyrohaunts.com

How old do you have to be to work at 4D FEAR FACTORY?
You must be at least 18 years old.


Any other questions?

Please email us at questions@gyrohaunts.com

And the #1 most often asked question…Is it scary????

Yes!
   


“WARNING! This exhibit is an authentic stimulation of many grotesque and shocking events.
It is not recommended for people with heart problems, recent surgery, pregnancy, or frequent nausea.
Small children and senior citizens are not encouraged to attend.